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Outside Parts Sales Representative | Bachman Auto Group

JOB SUMMARY

Solicits parts business from assigned accounts and prospective accounts through personal and phone contacts.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

  • Visits assigned customers to review accounts and establish new orders or additional needs.
  • Prospects for new customers to solicit new orders for parts or services.
  • Communicates parts orders to counter-people. Advises whether status is stock or emergency.
  • Checks with customers to ensure that delivery date of non-stock items is acceptable before ordering.
  • Reviews any special orders with the parts manager and obtains his approval.
  • Obtains parts manager’s approval for any special pricing.
  • Keeps parts manager advised on the status of accounts.
  • Advises counterperson on delivery instructions.
  • Follows up on parts orders to ensure that customers have been served properly.
  • Handles customer complaints in a timely and efficient manner.
  • Turns in completed call reports, time sheets and expense reports.
  • Assists accounts receivable department in collection of returned or under-funded checks and past due accounts.
  • Updates customer records to reflect changes to customers’ names, addresses, etc.
  • Adds new customers to appropriate mailing lists.
  • Acts as a public relations liaison for the dealership.
  • Maintains appropriate appearance, including wearing a shirt and/ or uniform as designated by parts management to identify them as a Bachman Auto Group representative.
  • Keeps abreast of and complies with all manufacturer, local and federal regulations regarding the handling and shipment of Hazardous Material.
  • Complies with federal and company regulations regarding the collection, storage and disposal of customers personal, non-public information as designated by the Federal Trade Commission guidelines.

MARGINAL DUTIES include the following. Other duties may be assigned. Attends training seminars as needed.

  • Attends training seminars as needed.
  • Cross trains other employees as directed by management.
  • Provides support for other areas as directed by management.
  • Participates in the inventory process.

Equal Opportunity Employer

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